Privacy Policy

Last Updated: November 11, 2026

1. Introduction

Welcome to She’Era Skin.

At She’Era Skin, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how She’Era Skin ("we," "us," or "our"), operated by She’Era Skin LLC, collects, uses, discloses, and protects your personal information when you visit our website, purchase our skincare products, contact our customer support team, or otherwise interact with our services.

Our official website is:

https://sheeraskin.com/

By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to applicable law and your privacy choices.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Personal and Contact Information

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

Order and Transaction Information

• Products purchased

• Order number and order history

• Transaction amounts

• Payment status

• Shipping and delivery information

• Returns, exchanges, and refund requests

Payment transactions are handled through Shopify and supported payment service providers. We do not need to receive or store complete payment card numbers to fulfill orders.

Device and Website Usage Information

• IP address

• Browser type and device information

• Pages visited

• Shopping cart activity

• Website interactions

• Referral sources

• Cookie identifiers and similar technical information

Customer Communications

When you contact us, we may collect the information you provide in emails, customer service inquiries, product feedback, reviews, and other communications.

3. How We Use Your Information

We may use personal information for the following purposes:

Order Processing and Fulfillment

To process purchases, confirm orders, facilitate payments, arrange shipping, provide tracking information, and handle returns or refunds.

Customer Support

To respond to questions, resolve order issues, provide assistance, and improve our customer service.

Website Operation and Improvement

To maintain our online store, improve website functionality, understand shopping activity, and enhance the customer experience.

Marketing and Communications

Where permitted by law and subject to applicable consent or opt-out requirements, we may use personal information to send promotional emails, skincare updates, special offers, or information about new products.

You can unsubscribe from marketing emails by using the unsubscribe link in the message or contacting our support team.

Security and Fraud Prevention

To protect our website, verify transactions, investigate suspicious activity, and prevent fraud or unauthorized use.

Legal Compliance

To meet applicable legal obligations, maintain required records, respond to lawful requests, and enforce our contractual rights.

4. Shopify and Third-Party Service Providers

Our online store is hosted on Shopify, which provides the e-commerce technology used to operate our website and process orders.

We may disclose necessary personal information to service providers that help us operate our business, such as:

• E-commerce hosting and payment processors

• Order fulfillment and shipping partners

• Customer service providers

• Email communication platforms

• Website analytics and security providers

• Advertising and marketing technology providers, where used

These providers may process personal information to deliver their services, subject to applicable contractual obligations and legal requirements.

Shopify also processes personal information in accordance with its own privacy practices. You may review Shopify's privacy information at:

https://www.shopify.com/legal/privacy

5. Cookies and Tracking Technologies

Our website uses or may use cookies and similar technologies to operate and improve the shopping experience.

Depending on our active store settings, these technologies may support:

• Shopping cart and checkout functionality

• Website performance and security

• Customer preferences

• Traffic measurement and analytics

• Advertising measurement and personalization

Some cookies are necessary for the website to function properly. Others may be optional or subject to your consent or other privacy choices.

You may manage cookies through your browser settings and any privacy controls made available on our website.

Disabling certain cookies may affect website functionality.

6. Advertising and Marketing

Where enabled, She’Era Skin may use advertising and analytics services to measure marketing performance and deliver relevant advertising.

These services may involve the use of cookies, pixels, or similar technologies.

Depending on the technology