Shipping Policy

Last updated: November 11, 2026

Thank you for choosing She’Era Skin!

We are committed to making your shopping experience as smooth and transparent as possible. This Shipping Policy explains our order processing, shipping rates, delivery estimates, and shipment-related procedures.

1. Shipping Destinations

She’Era Skin currently ships to addresses within the United States.

Shipping availability for a specific address is confirmed during checkout.

We do not currently offer international shipping through our online store.

2. Free Shipping on Orders $50+

We offer FREE standard shipping on eligible U.S. orders of $50 or more.

The $50 minimum is calculated after product discounts and before applicable taxes and shipping charges.

Orders below $50 are subject to the shipping rates displayed at checkout.

If an expedited shipping option is offered, additional charges may apply and will be displayed before payment.

3. Order Processing Time

Orders are normally processed within 1 business day, excluding weekends and recognized holidays, unless otherwise stated at checkout.

Orders placed after noon, on weekends, or on holidays may begin processing on the following business day.

Processing time refers to the preparation of your order before shipment. It is separate from carrier transit time.

During periods of increased order volume or unforeseen operational delays, processing may take longer. We will communicate material delays when appropriate.

4. Estimated Delivery Times

Available shipping methods and estimated delivery dates or transit times are displayed during checkout.

Delivery estimates depend on your shipping address, the selected shipping method, and carrier operations.

Estimated transit time generally begins once your order has been shipped.

Delivery estimates are not guaranteed arrival dates unless expressly identified as guaranteed.

If we cannot ship your order within the promised timeframe or, where no timeframe was agreed, within the period required by applicable law, we will provide the notices and options required by law.

5. Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email.

When tracking is available, the email will include your tracking number or a tracking link.

Please allow time for the carrier's tracking system to update after shipment.

6. Accurate Shipping Information

Please ensure that your shipping address, apartment number, ZIP code, and contact details are correct before placing your order.

If you notice an error, contact us immediately at Support@sheeraskin.com.

We will make reasonable efforts to update your shipping details before dispatch. Changes cannot always be made once an order has entered the shipping process.

7. Delayed, Lost, or Missing Packages

If your shipment is delayed, marked as delivered but not received, or appears to be lost, please contact our support team.

We will review the order and available tracking information, and help investigate the issue with the shipping carrier.

Where required by applicable law or appropriate under the circumstances, we will arrange a replacement, refund, or another suitable resolution.

8. Damaged Shipments

If your order arrives damaged, please contact Support@sheeraskin.com as soon as possible.

Provide your order number and photographs of the damaged item and packaging, if available.

Our team will review your request and help resolve the issue in accordance with our Refund Policy and applicable law.

9. Multiple Shipments

Some orders may arrive in more than one package due to product availability or fulfillment arrangements.

If your order is divided into multiple shipments, tracking information will be provided when available.

10. Order Changes and Cancellations

For order changes or cancellation requests, contact us as soon as possible after placing your order.

We will attempt to accommodate the request before shipment, but modifications may not be possible once fulfillment has begun.

Any applicable refunds will be handled in accordance with our Refund Policy and relevant consumer protection laws.

11. Contact Information

If you have questions about your shipment or need help tracking an order, contact:

She’Era Skin

Email: Support@sheeraskin.com

Phone: +1 (786) 671-7823

Website: https://sheeraskin.com/

Business Mailing Address:

1317 Edgewater Dr #2880
Orlando, FL 32804
United States

Thank you for shopping with She’Era Skin.

Your Skin. Your Era.