Refund policy

Return & Refund Policy

Last updated: November 11, 2026

At She’Era Skin, your confidence and satisfaction matter to us. We want you to feel comfortable discovering skincare products that complement your routine.

That's why we offer a 30-Day Money-Back Guarantee on eligible purchases.

1. Our 30-Day Money-Back Guarantee

Try your She’Era Skin products with confidence.

If you are not satisfied with your purchase, you may request a refund within 30 calendar days after your order has been delivered.

Our satisfaction guarantee applies to eligible She’Era Skin products purchased directly from https://sheeraskin.com/, including:

Charcoal Facial Cleanser
Dark Spot Serum
Skin Hydration Cream
The Glow Era Routine

Because skincare products are designed to be used, opening or reasonably trying a product does not automatically disqualify you from requesting a refund under our satisfaction guarantee.

2. How to Request a Refund

To request a refund, please:

Email Support@sheeraskin.com within 30 days of the delivery date.
Include your order number and the email address associated with your purchase.
Briefly explain the reason for your request so our customer support team can assist you.

Our team will review your request and provide any necessary instructions.

3. Refund Amount

Approved requests under our 30-day satisfaction guarantee qualify for a full refund of the amount paid for eligible products, including applicable taxes and original standard shipping charges paid to She’Era Skin.

Refunds are issued to the original payment method whenever possible.

Your bank or payment provider may require additional time to post the refund after it has been issued.

4. Do You Need to Return the Product?

For approved satisfaction-guarantee claims involving opened or normally used skincare products, we do not require the product to be returned.

For unused products or other return situations, please contact our team before shipping anything back.

If we require a physical return for an approved satisfaction-guarantee claim, we will provide return instructions and a prepaid return label.

Do not send products to our business mailing address without receiving return authorization.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible at Support@sheeraskin.com.

Include your order number and, when available, clear photographs showing the issue.

We will review the situation and offer an appropriate resolution, which may include a replacement or refund.

Your rights under applicable consumer protection laws remain unaffected.

6. Refund Eligibility and Misuse

Our guarantee is intended for genuine customer satisfaction concerns.

We may review repeated, duplicate, fraudulent, or abusive claims, and may request reasonable order information to verify eligibility.

We will not deny a legitimate claim solely because a customer has opened or reasonably tried a product.

7. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before fulfillment or shipment.

Once an order has shipped, cancellation may no longer be possible, but our refund policy and applicable legal rights still apply.

8. Purchases from Other Retailers

This satisfaction guarantee applies to qualifying orders placed directly through our official website.

If you purchased a She’Era Skin product through another retailer, please contact that retailer regarding its return procedures. This does not affect any legal rights you may have.