Terms of service

Terms of Service

Last Updated: November 11, 2026

OVERVIEW

Welcome to She’Era Skin!

These Terms of Service ("Terms") govern your access to and use of https://sheeraskin.com/, including the purchase of products and use of services offered through our online store.

Throughout these Terms, "She’Era Skin," "we," "us," and "our" refer to the She’Era Skin business operated by She’Era Skin LLC, a United States limited liability company.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By accessing our website or purchasing products from us, you agree to these Terms and our applicable policies, subject to your rights under applicable law.

If you do not agree to these Terms, please discontinue use of the website.

SECTION 1 — ELIGIBILITY AND ONLINE STORE USE

By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have the permission of a parent or legal guardian where permitted by law.

You agree to use our website only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful activities.
Submit false or misleading purchase information.
Attempt to interfere with website security.
Upload malicious software, viruses, or harmful code.
Violate applicable intellectual property rights.
Engage in unauthorized access to website systems.

We may restrict access or take appropriate action in response to misuse, subject to applicable law.

SECTION 2 — PRODUCTS AND AVAILABILITY

She’Era Skin offers cosmetic skincare products, including:

Charcoal Facial Cleanser with Aloe Vera
Dark Spot Serum for Sensitive Skin
Skin Hydration Cream
The Glow Era Routine

Product availability, packaging, descriptions, ingredients, and promotional offers may change.

We make reasonable efforts to ensure that product descriptions and images are accurate.

However, colors and visual appearances may vary depending on device displays and photography.

Customers are encouraged to review all product descriptions, ingredients, and usage instructions before purchasing.

SECTION 3 — SKINCARE USE AND PRODUCT DISCLAIMER

Our skincare products are intended for cosmetic use according to the instructions provided with each product.

Information published on our website is intended for general informational and skincare educational purposes.

Our products are not intended to replace professional medical advice, diagnosis, or treatment.

Individual results may vary depending on skin type, sensitivity, consistency of use, and other factors.

Customers should:

Review product ingredients before use.
Follow the provided usage directions.
Perform a patch test before introducing new skincare products.
Discontinue use if irritation occurs.
Seek professional advice if they have concerns about product compatibility or skin reactions.

If you are pregnant, breastfeeding, or managing a medical skin condition, consult an appropriate healthcare professional before introducing new skincare products.

Nothing in these Terms limits legal rights relating to defective, misrepresented, or unsafe products.

SECTION 4 — PRODUCT PRICING

All prices displayed on our website are expressed in United States Dollars (USD), unless otherwise indicated.

Prices are subject to change without prior notice, except where prohibited by law or where an order has already been accepted under the applicable terms.

We may offer promotional discounts, product bundles, or limited-time offers.

Applicable taxes and shipping fees, where charged, will be displayed during checkout before payment is completed.

We reserve the right to correct pricing or product information errors in accordance with applicable law.

SECTION 5 — ORDERS AND PAYMENT

By placing an order, you agree to provide accurate, current, and complete billing, shipping, and contact information.

Payment must be completed using a payment method accepted by our checkout system.

Payments are processed through Shopify-supported payment services and other payment providers made available at checkout.

Submitting an order does not necessarily guarantee acceptance.

We may reject or cancel orders for legitimate reasons, including:

Product unavailability
Suspected fraud
Incorrect billing information
Material pricing errors
Unauthorized payment activity
Legal or regulatory restrictions

If a paid order is canceled and cannot be fulfilled, we will issue any refund required by law.

SECTION 6 — SHIPPING AND DELIVERY

She’Era Skin currently offers shipping within the United States.

Free standard shipping is available on eligible orders of $50 or more.

The minimum order value is calculated after product discounts and before applicable taxes and shipping charges.

Orders are normally processed within one business day, excluding weekends and recognized holidays, unless otherwise stated at checkout.

Shipping fees, available delivery methods, and estimated delivery times are displayed during checkout.

Delivery estimates may be affected by carrier operations, weather, holidays, or other circumstances.

When an order cannot be shipped within the applicable promised or legally required timeframe, we will provide the notices and options required by law.

For detailed shipping information, please review our Shipping Policy:

https://sheeraskin.com/policies/shipping-policy

SECTION 7 — 30-DAY MONEY-BACK GUARANTEE

At She’Era Skin, customer satisfaction is a priority.

We offer a 30-Day Money-Back Guarantee on eligible products purchased directly through our official website.

If you are not satisfied with an eligible purchase, you may request a refund within 30 calendar days after delivery.

Opening or reasonably trying a skincare product does not automatically disqualify a legitimate satisfaction-guarantee claim.

Approved claims qualify for a refund in accordance with our published Return & Refund Policy.

To request assistance, contact:

Support@sheeraskin.com

Please include your order number and a brief explanation of your request.

For full eligibility conditions, procedures, and refund details, review:

https://sheeraskin.com/policies/refund-policy

Nothing in these Terms limits mandatory consumer rights or remedies provided by applicable law.

SECTION 8 — RETURNS, REFUNDS, AND CANCELLATIONS

Return and refund requests are handled according to our published Refund Policy and applicable law.

Customers should contact our support team before mailing any products back.

Do not send returns to our business mailing address unless the support team has provided specific authorization.

If you need to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate changes before fulfillment or shipment, but modifications may not always be possible.

SECTION 9 — CUSTOMER ACCOUNTS

Certain website features may allow customers to create or access a customer account.

If you create an account, you are responsible for keeping your login credentials confidential and providing accurate account information.

Please notify us if you suspect unauthorized activity associated with your account.

We may restrict or disable accounts involved in fraudulent or unlawful activity, subject to applicable law.

SECTION 10 — INTELLECTUAL PROPERTY

The She’Era Skin brand name, original website content, product descriptions, photographs, logos, graphics, and other protected materials are owned by their respective rights holders.

These materials may be protected under United States and international intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected content without appropriate authorization, except as permitted by law.

SECTION 11 — CUSTOMER REVIEWS AND FEEDBACK

Customers may submit product reviews, comments, suggestions, or feedback through available communication channels.

By submitting content, you confirm that you have the necessary rights to share it.

You must not submit content that is knowingly false, unlawful, defamatory, fraudulent, or infringes the rights of others.

If you give us permission to publish your review, photograph, or testimonial, any use of that material will be subject to the permission granted and applicable law.

We do not require customers to provide only positive feedback.

SECTION 12 — THIRD-PARTY LINKS AND SERVICES

Our website may provide links to third-party websites, applications, or services.

These third-party services are independently operated and may have their own terms and privacy policies.

We are not responsible for the content or practices of independent third parties, except where applicable law provides otherwise.

Customers should review third-party terms before using those services.

SECTION 13 — PRIVACY AND PERSONAL INFORMATION

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

We use Shopify and other authorized service providers to support our store operations.

For more information about our privacy practices, please visit:

https://sheeraskin.com/policies/privacy-policy

For privacy-related questions, contact:

Support@sheeraskin.com

SECTION 14 — WEBSITE AVAILABILITY

We make reasonable efforts to maintain the operation, security, and availability of our website.

However, website access may occasionally be interrupted by maintenance, technical issues, or circumstances beyond our reasonable control.

We may modify, suspend, or discontinue website features when reasonably necessary, subject to existing contractual obligations and applicable law.

SECTION 15 — DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the website and its informational content are provided on an "as available" basis.

We do not guarantee that website access will always be uninterrupted or error-free.

However, this provision does not exclude any express product warranty we provide, including our published 30-Day Money-Back Guarantee.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot lawfully be excluded.

SECTION 16 — LIMITATION OF LIABILITY

To the extent permitted by applicable law, She’Era Skin and its operating company will not be liable for indirect, incidental, or consequential losses arising solely from the use of this website where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability for:

Fraud or intentional misconduct
Liability that cannot be excluded under applicable law
Valid consumer protection claims
Rights relating to defective or unsafe products where protected by law
Obligations arising under our express refund guarantee

Any limitations in this section apply only to the extent legally enforceable.

SECTION 17 — INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for losses directly resulting from your unlawful use of our website or your infringement of third-party rights.

This provision does not require customers to waive statutory protections or indemnify She’Era Skin for its own negligence, wrongful conduct, or breach of applicable law.

SECTION 18 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the extent necessary.

The remaining provisions will continue in effect to the extent permitted by applicable law.

SECTION 19 — GOVERNING LAW

These Terms are governed by applicable laws of the United States and, where legally appropriate, the State of Florida, without overriding mandatory consumer protection laws that apply to a customer's transaction or place of residence.

Nothing in these Terms requires a consumer to waive any rights or remedies that cannot lawfully be waived.